Alarm Monitoring Software, M1: For Remote Monitoring Centres Management

The following article describes how M1 is a powerful and easy to use solution for remote monitoring centres management.

M1 is the ESI solution to manage remote assistance and supervision centres. M1 Has been created using advanced technology: communication, computer science and knowledge in the domain of remote supervision. There is 8 dedicated staff members working on the M1, which is now an international leading product sold in many countries due its International appeal.

M1’s major assets are:

• Strong technical bases
• A user-friendliness no requiring an advanced training
• A high level support
• A second to none features
• A constant evolution for a product never obsolete

M1 is a fully featured ESI software suite, which is part of the GLOBAL INTEGRATION offer.

This article doesn’t detail the primary functions built in as standard in any alarm management software but the main points which make M1 « the solution » you will choose for your equipment.

Technical Bases For The M1 Alarm Monitoring Software

M1 make use of applications that are of a high standard but still and up to date With Oracle, which is the more used database engine in the market, but also the more powerful. The use of that technology allows ESI to break the usual limits of the remote supervision applications:

• Events reception processing capacity
• Number of workstations
• Data strengthening

M1 also uses other important development components such as:

• C++ and DotCom languages  Development
• XML exchange files
• Java Language, PHP and Ajax for light client applications (Web)

System Performances For The M1 Used In Remote Monitoring Centres

Measured management capacity is no longer needed with M1:

• Unlimited number of sites managed on the same server
• 1 000 000 information received per day
• Several hundreds of clients connected to the database
• 150 simultaneous alarms management operators

Strong Points Of The M1 Alarm Monitoring Software

Well-tried technical bases:

• Oracle
• Windows Server
• Programming in Visual C, Java, XML, SQL, DotNET
• Integrated access security management
• Intuitive and user-friendly software

Technical Points

• A natural integration with the other ESI products (F1, V1, P1, C1)
• Security and replications Management (M1 Database Manager)
• Modularity of the application
• Possible customization of the database
• Addition of tabs and fields
• Integrated telephony, audio and intercom management
• Keyboard shortcut management

Functional points

• Advanced contacts management
• Validities/invalidities management
• Directory management
• On duty persons schedule management
• Outstanding situations management
• Possibility to overall hide some defects during a chosen moment on a determined park
• Interface with Office suite allowing the customization of documents for third persons (Fax, Contracts, Intervention requests...)
• Integration of a [pdf] generator in order to lighten the documents to send by mail or to stock
• Improvable statistics thanks to Crystal Report
• Possibility of statistics automatic routing
• Actions processes management fully adjustable and not only orders
• Zone concept management
• Extended protocols SIA and CID management
• Administrative services concept management
• Remote controls and downloads management
• Very advanced alarms dispatching part and their management
• Alarm folder concept
• Alarms return
• Alarms suspension
• Alarms dispatch
• Priority Management

M1 is a multi-modules structure including 3 main modules - M1 Server, M1 Manager and M1 Client - useful accessories and complementary modules deliverable in standard and as an option.

M1 Server: The Application Motor

M1 Server is a Windows service managing all the communications with the different objects of the application and the database. Of course, it disposes of a display interface to follow the station activity.
M1 Server application manages:

• Flows coming from or destined to alarm receiver front-ends and assimilated devices
• Information storage and their qualification
• Expected events management and dispatch to operators
• Various processes supervision
• Users accesses security
• Audio surveillance management

M1 Manager: Setting and Database Entry Application.

M1 Manager is the user interface allowing to manage data entry into database:

• General technical settings Input
• Authorisations and users profiles Input
• Tabs and complementary data Management
• Group Management: postal codes and so on
• Universal set Management
• Outstanding conditions Management
• Sites Input
• Tree interface Management
• Family or category properties Management
• Site properties: General datas, Contacts, Plants -Codes, Zones and Services-, Periods, Schedule and Actions.

M1 Client: Alarms Management Application

 M1 Client assets:

• Alarms folders management
• Alarms presentation with constant visualization of incoming alarms
• Return or reallocation of files
• Dispatch mode: allocated or general-purpose
• Interactivity with the video system V1
• Interactivity with the alarm receiver F1, telephony and remote controls
• Permanent statuses management
• HTML customisation interface
• Actions and processes management
• Brief and Complete history Concept
• Interactivity with M1 Callout which is the module allowing to manage interventions on remote monitored sites either in the context of an alarm handling, or out of alarm
• Interactivity with M1 History

M1 Client, Multimedia Integration

M1 Client permits to manage from an operator workstation a set of multimedia aids:

• Telephony: Incoming calls management
• Audio surveillance, intercom management (half and Full Duplex)
• Video: multi-protocols video Integration. The action «remove all doubt» drives the interface

• GPS
• Maps presentation
• Multimedia communication: e-mail, fax and SMS sending and reception
• Vocal server generated events reception
• Generation of events towards a vocal server: (Counter calls, processes of return of commissioning / decommissioning...)

Useful Accessories

ESI launcher: ESI applications launch bar.

Guardian: Supervision program for ESI applications. It permits to automatically relaunch applications in case of inopportune stop.

M1 Admin: To make easier the update of sites, transmitters data and contacts, M1 centralizes all the sites, transmitters or Station data modifications requests and advises the person in charge of the park to confirm those requests before sending the modifications back into M1 database.

Global Manager: Supervises the F1, RC1, M1, V1 and D1 modules and displays information on a single screen. The workstation where Global Manager and supervised applications are running communicates through data files. Global Manager can simultaneously supervises up to 8 front-ends F1, 8 recorders RC1, 4 video server clients V1, 4 alarm management systems M1 and 4 dispatchers D1.

Complementary Modules

The modules delivered in standard with the basic application

• M1 Clipboard: Entities libraries management making easier and faster typing
• M1 History: Module to display multi-criterions statistics, reports and logs or follow-up
• M1 Callout: Outside security or maintenance interventions management application
• M1 report: Module which produces statistics, lists and reports with the possibility to plan an automatic dispatch
• M1 configurator: Managing the software's operation settings
• M1 Statuses: Allows the sites to be viewed at a global status with the advanced search application

Optional Modules

• M1 Database Manager: remote and local backup management
• M1 CM: Contracts management interface
• M1 WEB: Installer/customer interface to consult the modifications in charge of customer
• M1 Intranet: Customisable typing interface dedicated to partners, installers or agencies
• M1 FAX, M1 MAIL, M1 SMS and M1 Global communication: Fax, Mail, SMS dispatch management modules and interface to communicate with the Multicom Gateway MG1 platform
• M1 Technical support: Technical installations management module

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